To access this file, adjust your user settings.

Why
Focus on what the user needs to do in order to complete the task or reach their goal.

Where do you want to go?

Why
You can ask your users what they want to travel to.

Direct flights to Dublin are only available in August

Why
Simply describe the problem in the most service-oriented way and in a pleasant conversational tone, and then propose a solution.

We couldn’t find the page you were looking for. Maybe our FAQ or Community can help?

Why
Explain what happened in everyday words, and offer links to FAQ, community, and back.

The city is unknown. Please enter a valid city.

Why
Don’t make the user guess why the error occurred. Use a validation text to tell the user what went and why it went wrong

Your archives are empty. Boards you don’t use go here until you need them again.

Why
Create empty states to show exactly in new users how your system works, and how they can make the best out of it.

Incorrect email or password. All passwords must be 6 characters.

Why?
Don’t tell the user tha password is wrong. Say way is wrong (the reason).

What’s happening?

Why
The question that you decide to put as a placeholder on your site, dictates the style of the answer you’ll receive.

Start my free 30-day trial

Why?
Don’t keep the buttons short. Deliver to the user important information.

What service are you looking for?

Why
The placeholder informs users what type of search terms will get the best results on this platform – services.

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